Shape Acumatica’s technical support performance through coaching, cross-functional collaboration, and advanced customer issue resolution.
The Manager, Application Support develops Support Engineers and strengthens operational excellence across the Application Support organization. Approximately 30% of the position provides advanced technical assistance to customers and partners. Success requires communication, mentoring, analytical troubleshooting, and collaboration across departments. Experience with Acumatica ERP is preferred.
Key Responsibilities: Foster a cooperative, customer-focused support culture
Interview, hire, onboard, and retain support professionals
Ensure cases meet service-level and satisfaction objectives




Monitor performance metrics and implement improvements
Maintain expertise in Acumatica products and technologies
Requirements: Bachelor's degree in information technology or related discipline
Five-plus years with ERP or enterprise business software
Three-plus years leading technical support or customer teams
Strong leadership, coaching, and mentoring capabilities
Ability to work independently and across departments
Lead Acumatica support professionals with technical depth, coaching strength, and commitment to effective customer issue resolution.

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📌 Acumatica Technical Support Manager (Quebec City)
🏢 Acumatica
📍 Quebec City