Lead collections operations remotely from Canada, combining frontline coaching with regulatory compliance and data-driven recovery performance. Support fair client experiences daily.
This Team Lead oversees specialists managing delinquent credit card and retail banking accounts. You will balance recovery outcomes with empathy across Client Experience, Credit Risk, and Compliance. The position also coordinates external collection agencies, improves workflows, and supports consistent standards throughout collections operations.
Key Responsibilities: Manage collection queues and outreach across delinquency stages
Monitor trends and allocate capacity to higher-risk accounts
Handle hardship, disputes, insolvencies, and escalated complaints
Coach specialists through one-on-ones, call monitoring,



and calibration
Audit interactions for Canadian regulatory compliance
Requirements: At least two years leading collections or recovery teams
Knowledge of consumer lending and delinquency management
Working knowledge of Canadian collection regulations
Strong analytical, negotiation, and de-escalation skills
French and English proficiency is a solid asset
Apply collections leadership, compliance expertise, and coaching skills to improve recovery outcomes while supporting clients through financial challenges.

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📌 Collections Team Lead Canada (Alberta)
🏢 Jobgether
📍 Alberta