Remote VP Operations leadership at Pocketride requires decisive execution, operational readiness, and systems thinking across an AI-powered rideshare launch.
This early-stage equity-based role owns how Pocketride runs day-to-day as the platform moves toward launch and scale. You will work with the CEO, CTO, and functional VPs to turn strategy into execution. Core focus areas include customer success, driver operations, Trust & Safety, HubSpot, and stakeholder delivery.
Key Responsibilities: Build customer support and escalation workflows
Oversee Trust & Safety operational processes
Own driver onboarding and lifecycle communications
Track customer experience and operational performance metrics
Build launch readiness checklists and standard operating procedures
Requirements: Startup or marketplace operating experience
Systems-oriented and decisive approach
Calm execution under pressure
Founder-level ownership mentality
Comfort building from zero amid early-stage ambiguity
Lead Pocketride operations through launch by connecting customer experience, driver readiness, HubSpot governance, and cross-team execution.

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📌 VP Operations Business Execution (Manitoba)
🏢 Pocketride
📍 Manitoba