Build high-performing customer service teams at PAL Airlines while advancing employee development, accountability, and passenger experience across Quebec.
As Director, Customer Service, you will lead, coach, and develop customer service and station leaders. You will establish performance goals, support career development, and drive workforce planning, recruitment, succession planning, and leadership development. The role also requires a customer-first culture grounded in service, safety, and continuous improvement.
Key Responsibilities: Lead, coach, and develop station leaders
Drive workforce planning and recruitment initiatives
Support succession planning and leadership development
Establish goals and foster employee engagement




Create an inclusive, cooperative team culture
Requirements: Senior leadership experience in customer service or related fields
Experience leading multi-site teams successfully
Strong communication, leadership, and relationship-building skills
Ability to inspire teams and influence stakeholders
French and English bilingualism is required
Use people leadership, customer service expertise, and operational accountability to strengthen PAL Airlines teams across Quebec.

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📌 Director Customer Service Team Development (Quebec City)
🏢 PAL Airlines
📍 Quebec City