Shape JD Sports' online customer experience from Vancouver HQ through analytical order management and responsive multichannel support. Hybrid work is included.As a Customer Experience Representative, you will develop a best-in-class online experience for JD Sports customers. The work combines customer service, e-commerce order processing, digital sales support, and analytical problem solving. You will help optimize customer satisfaction and retention while addressing customer inquiries and concerns.Key Responsibilities:Respond to inquiries through phone, email, and live chatMaintain and update customer orders and informationProcess orders through appropriate shipping and handling channelsCreate customer support initiatives and strategiesSupport revenue growth and existing customer retentionRequirements:One or more years in call centre or retail environmentsExperience in e-commerce, customer service, or digital salesExceptional analytical and problem-solving skillsProficiency in Microsoft Excel and Microsoft Office applicationsOrganization, initiative, adaptability, and deadline managementApply analytical order management, e-commerce knowledge, and customer support skills to strengthen JD Sports' online experience.

📌 E-Commerce Customer Experience Representative (Vancouver)
🏢 JD Sports Canada
📍 Vancouver