Lead complex customer care for premium lighting products in Mississauga, using B2B expertise, SAP, HubSpot, and clear communication.
This Customer Service Representative supports B2B and B2C clients within a high-end international lighting scale-up. The permanent, full-time role handles escalations, mentors junior colleagues, and improves customer care processes. English is required, while French or Spanish supports North American clients.
Key Responsibilities: Handle complex customer inquiries and escalations
Guide installations, pricing, and service recovery cases
Process orders, invoices, and customer data accurately
Resolve returns, warranties, and operational bottlenecks
Drive AI and automation adoption in workflows
Requirements: Three years of customer care experience
Senior, specialist, or mentoring experience
Solid B2B customer service background
CRM and ERP systems experience
Advanced English; French or Spanish preferred
Bring customer care leadership, process improvement, and systems expertise to premium lighting support across North America.

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📌 Senior Customer Care Representative (Ontario)
🏢 Randstad
📍 Ontario