Manage live-show technical operations with audio-visual expertise, team leadership, and customer satisfaction focus at Fairmont Banff Springs.As Encore's Event Audio Visual Operations Manager, you will direct technicians and operational support staff throughout daily event workflows. The work includes equipment readiness, inventory control, billing approval, cost-efficiency recommendations, and onsite service. You will also mentor staff, support training, and address performance management while maintaining Encore standards.Key Responsibilities:Ensure equipment and services arrive on time and specifiedReview quotes and recommend cost efficienciesApprove client billing and identify potential challengesSupervise, mentor, and develop operational team membersTrain staff on company systems and softwareRequirements:High School Diploma requiredFour-plus years audio visual and customer service experienceTwo-plus years supervisory experience or Encore ADOP completionExperience leading workflow and team membersEffective leadership and customer satisfaction abilitiesUse live-event audio-visual knowledge, staff development, and workflow leadership to deliver Encore service at the Banff location.

📌 Live Events Technical Operations Manager (Banff)
🏢 Encore Global
📍 Banff