Investigate automobile claims for Economical, part of Definity, while delivering accurate service through a flexible hybrid work experience. Use policy knowledge and clear communication to guide customers.
As a Claims Representative on the Auto Claims team, you will investigate, evaluate, and resolve first-party automobile claims. You will guide customers through FNOL, explain claim processes, confirm coverage, and coordinate resolutions. The work includes telephone service, detailed records, payments, and follow-up.
Key Responsibilities: Investigate and settle first-party automobile claims
Set up FNOL and explain next steps by telephone
Confirm policy coverage and investigate claims promptly




Coordinate resolutions with customers and preferred vendors
Process payments, salvage, subrogation, and detailed records
Requirements: Minimum high school diploma
Automobile handling experience and understanding of policies
Customer service or call centre experience is an asset
Excellent keyboarding and multi-system navigation skills
Robust communication skills and calmness under pressure
Apply automobile policy knowledge, investigation skills, and customer service expertise as an Auto Claims Representative at Economical.

#J-18808-Ljbffr

📌 Auto Claims Representative (Ontario)
🏢 Definity Financial
📍 Ontario