Bring the Indigo brand to life through customer coaching, sales rallies, and store execution. Build loyalty and meaningful experiences across physical and digital channels.
As Customer Experience Leader, you will lead customer-facing programs and results while supporting store objectives. Your work includes developing Customer Experience Representatives, reinforcing the Indigo Experience and R.E.A.D. model, and coordinating promotional activities. You will also support events, author signings, Plum loyalty, and customer issue resolution.
Key Responsibilities: Coach employees to deliver recommendations and meaningful customer interactions
Lead Plum loyalty, events, Staff Picks, and author signings
Use Voice of the Customer feedback to improve service execution
Coordinate sales rallies, promotions, and daily business communications




Partner with Product Operations on availability and merchandising readiness
Requirements: One to three years of leadership in specialty or multi-unit retail
College degree preferred or equivalent relevant education and experience
Experience translating customer programs into explicit actions and results
Effective communication, problem-solving, organizational, and planning skills
Alignment with Indigo’s mission, values, and Guiding Principles
Use customer coaching, program execution, and retail leadership to strengthen Indigo loyalty, engagement, and store results.

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📌 Indigo Store Experience Supervisor (Manitoba)
🏢 Indigo
📍 Manitoba