Support VEG customers through compassionate client services, accurate communication, and payment processing in veterinary emergency hospitals. Your organization helps connect customers, pets, doctors, and nurses.
This Customer Experience Coordinator position centers on personalized service throughout every customer interaction. You will manage calls, emails, and texts, communicate customer needs to care teams, and provide confidential guidance about financial options and end-of-life decisions. Success requires two or more years of customer service experience, advanced computer knowledge, robust communication, and the ability to multitask amid chaos. The schedule may include nights, weekends, and holidays according to hospital needs.
Key Responsibilities: Oversee customer communications and document details accurately




Keep doctors and nurses updated on customer needs
Provide compassionate financial and end-of-life guidance
Process payments while protecting personal information
Capture special moments with customer permission
Requirements: Two or more years in a customer service role
Advanced knowledge of computer and practice management programs
Highly organized with strong attention to detail
Positive communication with diverse people and personalities
Willingness to work in noisy, odorous environments
Use attentive client service, accurate coordination, and compassion to strengthen customer relationships throughout VEG emergency care.

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📌 Veterinary Client Services Coordinator VEG (Ontario)
🏢 Veterinary Emergency Group (VEG)
📍 Ontario