Support Federal Government clients onsite in Ottawa/NCR using diagnostic processes, hardware troubleshooting, and remote technical support. Secret clearance is required for this assignment.
This L2 Help Desk Analyst provides direct IT support to end-users in the Ottawa/NCR area. The work includes Microsoft Windows, Office applications, remote access services, ITSM ticketing, and mobile devices. You will interpret client concerns, resolve technical issues, and escalate complex matters.
Key Responsibilities: Interpret client information to identify problems and concerns
Analyze IT issues and apply logical diagnostic processes
Provide remote and onsite technical support
Resolve hardware, software, printer, and mobile issues
Log, track, update, and escalate service requests
Requirements: At least twelve months of recent Service Desk experience
Government of Canada Secret Security clearance
Microsoft Office, Windows, and remote access experience
Recent ITSM ticketing system experience
Microsoft SCCM Console or RDP experience
Bring L2 help desk, Windows troubleshooting, ITSM ticketing, and client support experience to Federal Government users in Ottawa/NCR.

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📌 Help Desk Analyst Ottawa (British Columbia)
🏢 Symbiotic Digital
📍 British Columbia