Represent AscendRev and client brands from Calgary while managing customer inquiries across phone, web, email, and chat. Shape service operations through proactive customer care.
As a foundational Customer Service Representative, you will help build workflows, CSAT standards, and performance measures. The role combines customer communication, order processing, scheduling, follow-ups, and issue resolution. You will also identify cross-selling opportunities and improve service quality.
Key Responsibilities: Manage inquiries through phone, web, email, and chat
Process orders and maintain accurate customer records
Schedule appointments and conduct timely follow-ups
Identify cross-selling opportunities supporting business growth
Establish workflows, standards,



CSAT initiatives, and performance measures
Requirements: Minimum two years of international customer service experience
Excellent verbal and written communication skills
Solid data entry, management, and organizational skills
Exceptional attention to detail, accuracy, and due diligence
CRM, scheduling tool, and dialer platform experience preferred
Bring customer-first service, accurate data management, and proactive problem-solving to AscendRev’s growing Calgary customer operations.

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📌 Customer Service Representative Calgary (Alberta)
🏢 Ascend Rev
📍 Alberta