Job DescriptionInsight Global is looking for a Customer Service Representative to join a leading fitness equipment manufacturer in Kingston, Ontario. This individual will support customers with orders, product questions, replacement parts, and basic troubleshooting for fitness equipment and related products. The ideal candidate is a solid communicator who enjoys helping customers, solving problems, and learning how physical products work. This person should be comfortable working independently, taking ownership of customer issues, and contributing to a small, collaborative office environment.ResponsibilitiesProvide high-quality customer service through phone, email, web inquiries, and occasional in-person interactionsAssist customers with orders, product questions, replacement parts, and general product supportTroubleshoot basic mechanical and electronic product issues by asking effective questions and using available product documentationDevelop strong knowledge of the company's fitness equipment, products, components, and common customer issuesOwn customer inquiries from initial contact through resolutionAccurately document customer interactions, issues, feedback, and resolutionsIdentify recurring customer or product issues and communicate trends to the appropriate internal teamsCollaborate with local and global team members while being comfortable working independentlySupport general administrative and office responsibilities as needed within a small-team environmentSkills and Requirements1+ years of professional customer service, customer support, product support, or related experienceStrong verbal and written communication skillsDemonstrated problem-solving skills and ability to troubleshoot customer issuesAbility to work independently,



take initiative, and manage responsibilities with minimal oversightStrong attention to detail and organizational skillsComfortable learning the components and functionality of physical products/equipmentExperience using Microsoft Office and general computer-based business systemsAbility to work professionally and collaboratively in a small-team environmentExperience supporting physical consumer products, equipment, sporting goods, fitness products, or mechanical productsExperience with Zendesk or another CRM/customer ticketing systemHands-on mechanical or electronic troubleshooting experienceExperience with bookkeeping, AP/AR, reconciliations, or general accounting administrationExperience with QuickBooks, Sage, Xero, or another accounting/ERP platformBackground or personal interest in fitness, rowing, cycling, sports, or outdoor recreationFrench language skillsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.We are an equal employment opportunity/affirmative action employer that believes everyone matters.Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

📌 Customer Service Representative (Kingston)
🏢 Insight Global
📍 Kingston