Manage full-service postal operations at Shoppers Drug Mart, supporting revenue, customer satisfaction, and staff performance from Toronto’s 1533 Jane Street location. Apply retail leadership and sound judgment across daily postal services.

This full-time Post Office Manager oversees courier items, postal boxes, money transfers, and call-in parcels. You will ensure exceptional service, guide employees, recommend hiring candidates, and reinforce Store Standards. Success requires retail and cash-handling experience, organization, communication, and independent decision-making.

Key Responsibilities:

- Maximize department revenue and customer satisfaction
- Ensure exceptional customer service beyond expectations
- Interview and recommend final hiring candidates




- Coach employees on functions, standards, and instructions
- Ensure loss-prevention systems and procedures meet Standards

Requirements:

- Experience with retail and cash handling
- Solid verbal and written communication skills
- Independent thinking when addressing customer requests
- Strong organization and planning skills
- Commitment to exceptional customer service

Bring operational judgment, employee coaching, and postal-services experience to Shoppers Drug Mart’s regular full-time Toronto position.

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📌 Retail Postal Operations Manager (Toronto)
🏢 Loblaw
📍 Toronto