Intelcom | DragonflyWith more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada's leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.At the Heart of the ChainCore DutiesSafety and ComplianceEnsure compliance with Health & Safety protocols and maintain a hazard-free work environmentEnforce safe working methods and behaviors within the teamConduct safety audits and warehouse checksSupervise warehouse traffic, van audits and ensure protected vehicle movementsEnsure warehouse cleanliness and organizationRespond to emergencies as requiredCleaning, general housekeeping Operations and LogisticsOversee shipping, receiving, dispatching, and inventory management. and package dispatching process.Conduct quality checkups on return pickups and return to the client process.Create/confirm driver bookings with relevant BPs.Generate the next day's route plan and send optimization emails to the Optimization team.Conduct IDCs/Drivers check in/ out, loading Unload trailers and verify freight against manifests.Assist with sorting, scanning, and processing packages (including defective items and returns).Reporting and AdministrationMaintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports.Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.).Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison.Complete daily timesheets and submit to the Station Manager.Perform data entry as needed.Team leadership and Customer serviceAssign daily tasks to staff, monitor productivity, and ensure compliance with SOPs.Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires.Address delivery complaints, damages,



or lost packages promptly.Ensure high service standards and customer satisfaction.Evaluate and assess employee performance, workplace conduct and compliance as required, including discipline where appropriate.Other duties as assigned.Why Join Intelcom | Dragonfly?Short- and medium-term growth opportunitiesComprehensive group insuranceGroup RRSP programEmployee Assistance Program...This position has been opened to address a genuine organizational need within the company. At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.Why Work With UsMake an Impact Every package delivered represents a promise kept to customers, businesses, and communities.Keep Growing Build new skills, gain hands-on experience, and take on meaningful challenges.Work as One Team Join a collaborative environment where people support one another, share ideas and celebrate success together.Shape What's Next Bring forward ideas that improve how we operate, innovate, and deliver a better experience every day.Experience Life at IntelcomSee What's It's Like to Work HereDiscover the people, teams, and opportunities behind our operations.Inside Our Delivery CentresExperience a Tech InternshipExplore Career PathsFind the Opportunity That's Right for You Students Launch your career with meaningful projects, mentorship, and hands-on experience.Delivery Centres Careers Help power the operations that keep our network moving every day.Head Office Careers Support innovation, technology, people, strategy, and business growth.Diversity, Equity, and InclusionAt Intelcom | Dragonfly, we move forward guided by strong values: customer focus, teamwork, diligence, and innovation. We embrace diversity, ensure equity, and foster a true sense of belonging.Need Accommodations?Accommodation measures are available throughout the recruitment process in accordance with applicable legislation. If you require support at any stage, please let us know.

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