Support enterprise users at Kyndryl through Windows administration and Microsoft 365 expertise in a hands-on, client-facing setting. Resolve desktop technology challenges across diverse workplaces.
As a Deskside Support Technician, you provide Level 2 assistance for enterprise and customer-facing environments. Your work spans Windows 10 and Windows 11, Microsoft 365, hardware diagnostics, peripherals, imaging, deployments, and remote management tools. You support executive users, collaborate with Kyndryl teams and Microsoft, and document tickets against SLA and XLA targets.
Key Responsibilities: Deliver hands-on and remote Level 2 technical support
Diagnose hardware, operating system, VPN, and connectivity issues
Support Microsoft 365 applications including Outlook and Teams
Perform imaging,



software deployments, refreshes, and asset management
Complete desk setups, office moves, and cable management
Requirements: Five-plus years of enterprise IT support experience
Windows 10 and Windows 11 administration experience
Microsoft 365 administration and support experience
Hardware repair, imaging, deployment, and peripheral troubleshooting background
Fluency in French and knowledge of English
Apply your Windows, Microsoft 365, and hardware support expertise while maintaining reliable end-user technology for Kyndryl clients.

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📌 Deskside Support Technician (Quebec City)
🏢 Kyndryl
📍 Quebec City