RQ11861 - Systems Administrator/Operations Support Specialist - Junior

Providessystems administration and systems operations support, including settingup user access, user profiles, backup and recovery, day-to-day computersystems operations.

Performsoftware upgrades, apply patches, and provide customer interface to ensurerequested changes are implemented, monitor computer workload trends andmake adjustments to ensure optimum utilization of computer resources.Upkeep, configure, install and support the clients’ network and coordinatethe various systems.

General Skills:

Experienceat the specified experience level setting up user access and userprofiles, backup and recovery, and day-to-day computer systems operations

Experiencewith one or more operating systems

Experiencewith one or more hardware platforms

Experiencewith information retrieval packages

Experiencewith one or more communications protocols

Experiencewith middleware and gateways

Excellentanalytical, problem-solving and decision-making skills; verbal and writtencommunication skills; and interpersonal skills

Ateam player with a track record for meeting deadlines

Experiencewith distributed and networked systems

Awarenessof emerging IT trends

Experiencein one or more programming languages

Knowledgeand understanding of Accessibility for Ontarians with Disability Act(AODA) and related regulations and standards

Requirements
Experience and Skill Set Requirements:

Must Haves:

Abilityto troubleshoot hardware, software, network connectivity, and systemperformance issues using structured diagnostic methodologies.

Understandingof cybersecurity best practices, including account security, patchmanagement, vulnerability remediation, endpoint protection, and accesscontrol.

Understandingof cloud technologies and administration, preferably Microsoft Azure,Microsoft 365, Entra ID (Azure AD), and related identity managementservices.





Strongverbal communication skills with the ability to explain technical conceptsand solutions to both technical and non-technical stakeholders.

Demonstratedcustomer service orientation with a focus on professionalism,responsiveness, and client satisfaction.

Skill Set Requirements:

Technical Skills:

Knowledgeof Microsoft Windows Server administration, including Active Directory,Group Policy, DNS, DHCP, and user account management.

Experiencesupporting enterprise infrastructure environments, including file servers,print services, virtualization platforms (VMware or Hyper-V), and endpointmanagement solutions.

Understandingof cloud technologies and administration, preferably Microsoft Azure,Microsoft 365, Entra ID (Azure AD), and related identity managementservices.

Knowledgeof IT Service Management (ITSM) processes, including incident, problem,change, and service request management using tools such as ServiceNow,Remedy, or similar platforms.

Abilityto troubleshoot hardware, software, network connectivity, and systemperformance issues using structured diagnostic methodologies.

Understandingof cybersecurity best practices, including account security, patchmanagement, vulnerability remediation, endpoint protection, and accesscontrol.

Basicscripting and automation skills using PowerShell, batch scripting, orsimilar technologies to improve operational efficiency.

Knowledgeof networking fundamentals, including TCP/IP, VPNs, firewalls, networktroubleshooting, and enterprise connectivity concepts.

Experience:

Experienceproviding Level 1 and Level 2 technical support in a medium to largeenterprise environment.





Experiencemonitoring, maintaining, and supporting server, workstation, and networkinfrastructure with minimal supervision.

Demonstratedexperience resolving incidents and service requests while meetingestablished service level agreements (SLAs).

Experienceperforming system administration tasks such as user provisioning, accessmanagement, software installation, patch deployment, and systemmaintenance.

Experienceworking within a structured operational environment that followsdocumented processes, standards, and change management procedures.

Experiencesupporting business-critical applications and coordinating issueresolution with technical teams and vendors.

Experiencemaintaining technical documentation, knowledge articles, operationalprocedures, and system inventories.

Experienceparticipating in after-hours support, scheduled maintenance activities, oroperational on-call rotations would be considered an asset.

Communication Skills:

Strongverbal communication skills with the ability to explain technical conceptsand solutions to both technical and non-technical stakeholders.

Demonstratedcustomer service orientation with a focus on professionalism,responsiveness, and client satisfaction.

Abilityto document incidents, troubleshooting activities, resolutions, andtechnical procedures clearly and accurately.

Stronginterpersonal skills with the ability to build effective workingrelationships across operational, technical, and business teams.

Abilityto prioritize competing requests, provide timely status updates, andmanage stakeholder expectations in a quick-paced environment.

Demonstratedability to work collaboratively within a team environment while alsohandling assigned tasks independently.

Stronganalytical and problem-solving communication skills, including the abilityto gather information, ask effective questions, and presentrecommendations.

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📌 11903 (Ontario)
🏢 Maarut
📍 Ontario