Support colleagues across eight countries from Vancouver, resolving Microsoft 365, Intune, Entra ID, and AWS issues with transparent ownership. Keep investment teams productive and secure through hands-on technical support.
As a Global IT Support Engineer, you will be the first contact for technical issues across enterprise cloud and on-premises environments. You will manage incidents, devices, access, and security concerns through resolution. The work combines troubleshooting, communication, scripting, and operational documentation.
Key Responsibilities: Resolve incidents and service requests within agreed SLAs and KPIs
Deploy, patch, inventory, and support end-user devices
Manage onboarding, offboarding, permissions, and multifactor authentication
Administer Microsoft 365, Intune, Entra ID,



and AWS services
Automate support work with PowerShell and approved AI tools
Requirements: Enterprise application support experience across cloud and on-premises environments
Strong analytical and structured troubleshooting skills
Clear communication and composure under pressure
Autonomous, proactive, and ownership-driven working style
Security-minded approach with scripting and automation comfort
Bring enterprise troubleshooting, cloud administration, and security-minded ownership to Orbis global IT support in Vancouver.

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📌 Global IT Support Engineer Vancouver (British Columbia)
🏢 ORBIS
📍 British Columbia