Job Description

Insight Global is looking for an IVR Automation Engineer with strong contact centre experience to support the development and automation of IVR solutions. The ideal candidate will have hands‑on experience with IVR/DTMF testing and automation, preferably within Genesys Cloud or another CCaaS workplace. Key Responsibilities include the below:

Build and maintain automated testing for IVR and contact centre workflows Test IVR functionality, including DTMF‑based customer journeys Use CR Velocity to support IVR automation and testing Validate IVR functionality within Genesys Cloud or other CCaaS platforms Identify, troubleshoot, and document defects Support regression testing as changes are introduced Work closely with development, QA,



and contact centre teams Support API, speech recognition, and CI/CD testing where applicable Nice to Have Skills & Experience Experience with speech recognition Experience with CI/CD pipelines Experience with API base dtesting We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position. Vacancy:

This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

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📌 IVR Automation Engineer (Toronto)
🏢 Insight Global
📍 Toronto