Deliver hands-on helpdesk support while troubleshooting computer issues and serving internal end-users in a hybrid work model. Manage technology assets across offices.
Reporting to the Director, IT Service Delivery, this autonomous IT Technician supports first- and second-level computer assistance. The role combines troubleshooting, Office 365, Intune, Entra ID, Active Directory, and networking knowledge. It also includes workstation installation, employee onboarding, asset inventory, and user training.
Key Responsibilities: Resolve first- and second-level helpdesk incidents independently
Explain technical solutions clearly and courteously to end-users
Configure and install desktop computers and laptops




Manage technology asset inventory across various offices
Improve procedures and document technical processes
Requirements: Three to five years of hands-on IT experience
Helpdesk and computer support experience
High school or vocational studies diploma
Solid troubleshooting and computer tools proficiency
Knowledge of Office 365, Intune, Entra ID, Active Directory, and networking
Apply your troubleshooting, communication, and asset management skills as an autonomous IT Technician supporting internal end-users.

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📌 IT Support Technician Helpdesk (Ontario)
🏢 REVAU
📍 Ontario