Serve Fairmont Waterfront guests in Vancouver through personalized concierge service, local expertise, and polished communication. Availability includes mornings, evenings, and weekends.As a Concierge, you will anticipate guest needs and support memorable stays at this luxury hotel. The work involves guest relationships, Vancouver recommendations, Alice reservation software, and coordination with Housekeeping, Front Office, and Fairmont Gold. You will also address concerns and arrange experiences across communication channels.Key Responsibilities:Deliver skilled, friendly, and personalized guest serviceCoordinate guest experiences through phone, email, text, and in-person conversationsHandle, document, and follow up on guest concernsRecommend Vancouver attractions,



restaurants, and surrounding areasCoordinate with hotel departments for smooth operationsRequirements:Previous luxury environment experience and hospitality passionExcellent knowledge of Vancouver and nearby attractionsMicrosoft Windows proficiency; Opera Cloud experience is an assetSophisticated written and verbal communication skillsCanadian work authorization and flexible shift availabilityBring local Vancouver knowledge, thoughtful communication, and concierge expertise to Fairmont Waterfront guest experiences.

📌 Luxury Hotel Concierge Vancouver
🏢 Novotel & ibis Balikpapan
📍 Vancouver