Level 2 application support meets Salesforce troubleshooting in Vancouver, supporting Flight Centre Travel Group’s global Digital Workplace platforms full time.
As an Application Support Analyst, you will triage, investigate, and resolve issues across integrated systems supporting Onboarding and Customer Success teams. The role uses Salesforce, Nintex K2, Microsoft Power Platform, APIs, and application logs. You will collaborate with Business Analysts, Developers, and QA colleagues to identify root causes and maintain user experience.
Key Responsibilities: Own Salesforce Cases from technical triage through resolution or escalation
Diagnose Level 2 issues across supported applications and platforms
Trace failures through logs, workflows, monitoring data, and system records
Escalate issues with evidence, troubleshooting details,



and business impact
Maintain troubleshooting guides, runbooks, and knowledge articles in Notion
Requirements: Previous Level 1 or Level 2 application support experience
Experience with ITSM or Salesforce Case Management environments
Solid analytical, problem-solving, written, and verbal communication skills
Experience troubleshooting complex integrated systems and application logs
Basic SQL, API, workflow, or low-code platform knowledge desirable
Apply your Salesforce, integration troubleshooting, and Level 2 support skills as a Flight Centre Application Support Analyst in Vancouver.

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📌 Level 2 Application Support Analyst (British Columbia)
🏢 Flight Centre Travel Group
📍 British Columbia