Manage customer relationships and recurring revenue as Cansel’s Customer Lifecycle Account Manager in Richmond Hill, with a hybrid work model.
This full time position manages an assigned portfolio throughout each customer’s asset lifecycle. You will understand business and technology needs, support Cansel solution adoption, and strengthen existing relationships. The role combines renewals, customer service, and account growth.
Key Responsibilities: Manage existing Cansel customers through proactive, regular engagement
Manage subscription, software, service, and maintenance renewals
Identify upselling, cross-selling, and account expansion opportunities
Recommend solutions addressing customer requirements and technology needs




Maintain accurate customer and opportunity information in CRM
Requirements: Experience in sales, account management, or customer success
Strong customer relationship and account management skills
Confidence leading conversations by phone, email, and virtual meeting
Ability to manage multiple renewals and sales opportunities
Experience with CRM systems and Microsoft Office applications
Apply customer relationship, renewal, CRM, and account growth skills to Cansel’s Richmond Hill customer portfolio.

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📌 Customer Lifecycle Account Manager (Ontario)
🏢 Cansel
📍 Ontario