Technical support and hands-on repair define this full-time Coquitlam position with Aarcomm Systems. Work in a hybrid setting supporting advanced radio remote control systems.
As a Technical Support Representative, you will combine customer relationship management, troubleshooting, hardware repairs, and backup customer service. You will help customers use Aarcomm products effectively while building product expertise. The work includes supporting OEM contacts and equipment operators with different technical knowledge levels.
Key Responsibilities: Respond to inquiries by phone, email, and support ticketing systems
Investigate product issues and guide customers through troubleshooting steps
Process repair requests and perform hands-on hardware repairs
Document interactions, technical issues, repairs,



and order information
Provide backup customer service and communicate order status updates
Requirements: Technical diploma, certificate, or degree in a related field
Two to three years of customer-facing experience
Strong written and verbal English communication skills
Experience soldering, including use of a microscope
Electronic circuit troubleshooting or mechanical assembly familiarity
Bring customer communication, technical curiosity, soldering, and troubleshooting skills to Aarcomm Systems’ Coquitlam support team.

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📌 Technical Support Repair Representative (British Columbia)
🏢 Aarcomm Systems
📍 British Columbia