Drive account renewals and client happiness with MLSE’s Premium Suites Team in hybrid Toronto, focused on engagement and retention.
As Account Manager, Premium Service, you will manage a dedicated book of business through relationship development and proactive outreach. This one-year contract emphasizes renewal results, quarterly touchpoint KPIs, and creative programming for premium clients. You will collaborate with MLSE stakeholders and the Ticketing team to support shared objectives.
Key Responsibilities: Build and develop qualified premium client relationships
Execute inbound and outbound engagement campaigns
Achieve quarterly and annual touchpoint KPIs
Collaborate with stakeholders to reach department goals
Participate in strategic ideation and special projects
Requirements: Post-secondary degree or three-plus years’ experience
Proven sales and retention results
Strong listening, communication, and leadership skills
Salesforce knowledge is an asset
Ticketmaster or ARCHTICS knowledge is an asset
Bring relationship development, renewal performance, and creative engagement skills to MLSE’s premium client portfolio.

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📌 Client Retention Manager MLSE (Ontario)
🏢 Maple Leaf Sports & Entertainment
📍 Ontario