Coordinate shelter intakes and support clients at The Salvation Army’s Florence Booth House in Scarborough, using detailed documentation and de-escalation skills.

This contract position runs from November 2026 through May 2027 at 50 Estate Drive. The Frontline Worker manages admissions, house-rule reviews, triage, SMIS records, referrals, meal support, and client resources. The work includes responding to inquiries, completing wellness checks, and maintaining accurate shift documentation.

Key Responsibilities:

- Complete admissions, orientations, triage, and discharge processes
- Enter intakes and discharges and maintain accurate SMIS records
- Review house rules and conduct behavior modification discussions
- Liaise with referral sources and external agencies as needed




- Provide meals, supplies, messages, resources, and client assistance

Requirements:

- Social Services or Human Services diploma after high school
- Related frontline social service experience
- Understanding of homelessness, addictions counselling, and mental health
- Certification in CPR, First Aid, and Crisis Intervention
- Integrity, confidentiality, problem-solving, and teamwork abilities

Bring intake coordination, accurate records, referrals, and de-escalation skills to essential shelter services in Scarborough.

📌 Shelter Intake and Support Worker (Canada)
🏢 The Salvation Army Canada and Bermuda Territory
📍 Canada