Enterprise application support meets customer-facing problem solving at Sidetrade. Work from Calgary three to four days weekly while supporting North America and Europe.

This Technical Support Engineer role focuses on helping enterprise customers succeed with Sidetrade’s AI platform. You will investigate functional and technical challenges, translate complex workflows into explicit documentation, and coordinate escalations across Customer Experience, Product, and R&D.; Rotating Monday-Friday shifts include day and evening coverage.

Key Responsibilities:

- Investigate customer technical and functional challenges
- Guide customers through effective platform solutions
- Translate workflows into structured technical documentation




- Validate documentation with technical and business stakeholders
- Support extended coverage with Europe-based colleagues

Requirements:

- Two to three years’ application or enterprise technical support experience
- Structured approach to complex troubleshooting
- Clear written and verbal customer communication
- Knowledge of SQL, Linux, or web applications
- Availability for Monday-Friday rotating shifts and occasional weekends

Bring application support, documentation, troubleshooting, and communication expertise to Sidetrade’s enterprise customer support team.

📌 Enterprise Application Support Engineer (Canada)
🏢 Sidetrade
📍 Canada