Lead complex customer care for premium lighting products in Mississauga, using B2B expertise, SAP, HubSpot, and explicit communication.

This Customer Service Representative supports B2B and B2C clients within a high-end international lighting scale-up. The permanent, full-time role handles escalations, mentors junior colleagues, and improves customer care processes. English is required, while French or Spanish supports North American clients.

Key Responsibilities:

- Handle complex customer inquiries and escalations
- Guide installations, pricing, and service recovery cases
- Process orders, invoices, and customer data accurately
- Resolve returns, warranties, and operational bottlenecks
- Drive AI and automation adoption in workflows

Requirements:

- Three years of customer care experience
- Senior, specialist, or mentoring experience
- Strong B2B customer service background
- CRM and ERP systems experience
- Advanced English; French or Spanish preferred

Bring customer care leadership, process improvement, and systems expertise to premium lighting support across North America.

📌 Senior Customer Care Representative (Canada)
🏢 Randstad
📍 Canada