The Guest Services Lead is responsible to the Administrative Manager. This self-directed individual is responsible for all external communications (including paid, owned, and shared media channels) and group bookings and assists with possible food/bar services. Chicopee Tube Park support and focuses attention on Workers as well as Guest safety. This means adhering to by Park policies as posted.SPECIFIC DUTIES WILL INCLUDE:The following abilities are critical to the position of Guest Services Lead and should be a combination of the following:1. Oversee bookings, accounts receivable, and group confirmations.2. Manage all social media accounts (Instagram, Facebook, TikTok), Website updates, email, and telephone inquiries.3. Develop and monitor key performance indicators (KPIs) for group intake to support business growth.4. Communicate with senior staff to ensure information sharing and excellence in Customer Service.5. Assist in end of day reports.6. Supervise, train, and support Guest Services cashiers7. Monitor and maintain washroom and lower-level cleanliness including garbage's, sweep, mop etc. etc.QUALIFICATIONS:The following abilities are critical to the position of Guest Services/Programmer Support:Previous Guest Service experience is an asset. Candidate needs to displayed commitment, flexibility, initiative,



and high-quality work.Strong organization skills and be able to work effectively both independently and in a team environment.Ability to adapt to the daily challenges associated with the operation.Smart Serve certification is a requirement.Standard First Aid, AED & CPR an assetWage Range: $20.00 to $23.00Benefits: You will have the prospect to work with a solutions-focused team, and to develop your skills. Employees are entitled to unlimited access to Attractions throughout the four seasons. Staffs also receive 25% off hot prepared food items at Park Food ServicesStart Date: December 2026 End Date: March 2027This position involves working scheduled hours that may include day, evening, weekends and statutory holidays. Park is an equal opportunity employer, new immigrant youth/refugees; Indigenous youth, youthwith disabilities and visible minorities. Park will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. The Park adheres to and applies values underlying the Canadian Charter of Rights and Freedoms as well as other rights.Chicopee Tube ParkAdministrative Supervisor1600 River Road EastKitchener, ON

📌 Guest Services Lead (Kitchener)
🏢 Chicopee Tube Park
📍 Kitchener