Technical Services Engineers solve complex customer challenges through systems expertise and advanced troubleshooting in Toronto’s hybrid office model.
As an Associate Technical Services Engineer II, you will support the company ecosystem, including database server, drivers, Atlas, Cloud Manager, Compass, and related services. You will investigate architecture, performance, recovery, and security questions for large-scale, data-intensive environments. Transparent communication, sound judgment, and curiosity are essential.
Key Responsibilities: Resolve complex customer questions about architecture, performance, recovery, and security
Identify root causes across large-scale, data-intensive environments
Advise customers on best practices for operating the company at scale




Represent customer needs to product management and development teams
Develop support tools for performance, benchmarking, and diagnostics
Requirements: Technical experience in systems administration or distributed systems
Knowledge of database or application architecture and administration
Experience with data architecture, performance tuning, or benchmarking
Advanced diagnostic and troubleshooting skills
Excellent written and verbal communication skills
Apply technical expertise, customer advocacy, and structured problem solving while supporting reliable company applications from Toronto.

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📌 Technical Services Engineer Toronto (Ontario)
🏢 Mongodb
📍 Ontario