Lead customer service execution at Intellijoint Surgical in Kitchener, Ontario, using cross-functional coordination and people leadership. This full time role requires in-office presence four days weekly.
As Customer Service Manager, you will lead daily priorities, support Sales, and coordinate requests across Operations, Quality, Finance, and other teams. The position connects field teams and headquarters while ensuring accurate, timely service. CRM, ERP, and CLM ownership are central to execution.
Key Responsibilities: Lead Customer Service priorities and high-quality team execution
Support quotes, contracts, orders, and returns
Own intake and triage of field requests
Coordinate complaints, feedback, and returns across teams
Track service KPIs and performance trends
Requirements: Bachelor's degree in business or related field
Five to ten years' progressive relevant experience
Hands-on people leadership experience
Proficiency with Salesforce, HubSpot, and NetSuite
Strong communication and cross-functional collaboration skills
Bring organized, empathetic leadership to Customer Service, supporting Intellijoint Surgical sales teams and customers through accurate execution.