Guide AWS customers as a Senior Technical Account Manager using cloud architecture, troubleshooting, and customer-facing technical leadership.
Amazon Web Services Enterprise Support seeks a Senior TAM to advise organizations from start-ups to Fortune 500 enterprises. You will drive AWS adoption, represent AWS within customer environments, and address technical challenges across distributed systems. The work spans compute, storage, databases, networking, serverless, and application-level services.
Key Responsibilities: Craft strategies supporting customer adoption of AWS services
Provide principal technical advice and customer advocacy
Guide solution planning using AWS best practices
Discuss incidents, trade-offs, support, and risk management
Keep customer AWS environments operationally healthy
Requirements: At least two years of technical engineering experience
Bachelor's degree
Distributed systems troubleshooting experience in a technical domain
Scripting or coding experience in listed programming languages preferred
Customer-facing business and technical presentation experience preferred
Apply technical engineering, AWS services knowledge, and customer guidance skills as a Senior Technical Account Manager.