Lead Baxter’s customer care team through coaching, performance analysis, and service improvement. Support healthcare customers and internal partners through daily contact center operations.
As a Customer Care Supervisor, you will direct customer service professionals and maintain service levels, quality expectations, and satisfaction goals. You will use workforce planning, operational metrics, and customer feedback to guide decisions. Cross-functional collaboration supports stronger customer experiences and business outcomes.
Key Responsibilities: Lead daily operations against service level and workload commitments
Coach employees through feedback and individualized development plans
Analyze metrics, NPS results, feedback, and service trends




Resolve complex inquiries and escalated customer issues promptly
Partner with Workforce Management on staffing and resource allocation
Requirements: Bachelor’s degree
Four-plus years in contact center or customer service leadership
Four-plus years leading employee performance and development
Experience with KPIs, SLAs, metrics, and workforce planning
Robust analytical, communication, and relationship-building skills
Bring people leadership, analytical thinking, and customer-focused decision-making to Baxter’s healthcare customer care operations.

#J-18808-Ljbffr

📌 Baxter Customer Care Supervisor (Ontario)
🏢 1036 Baxter Corporation CAN
📍 Ontario