Shape Acumatica’s technical support performance through coaching, cross-functional collaboration, and advanced customer issue resolution. The Manager, Application Support develops Support Engineers and strengthens operational excellence across the Application Support organization. Approximately 30% of the position provides advanced technical assistance to customers and partners. Success requires communication, mentoring, analytical troubleshooting, and collaboration across departments. Experience with Acumatica ERP is preferred. Key Responsibilities:

Foster a collaborative, customer-focused support culture Interview, hire, onboard,



and retain support professionals Ensure cases meet service-level and satisfaction objectives Monitor performance metrics and implement improvements Maintain expertise in Acumatica products and technologies Requirements:

Bachelor's degree in information technology or related discipline Five-plus years with ERP or enterprise business software Three-plus years leading technical support or customer teams Solid leadership, coaching, and mentoring capabilities Ability to work independently and across departments Lead Acumatica support professionals with technical depth, coaching strength, and commitment to effective customer issue resolution.

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📌 Acumatica Technical Support Manager (Winnipeg)
🏢 Acumatica
📍 Winnipeg