Shape Twilio’s global learning innovation through instructional design and AI expertise in a remote position based in Western Canada.
This Senior Program Manager, Talent Development role leads high-impact learning experiences that strengthen skills and qualified excellence. You will architect scalable programming, evaluate modern tools, and act as a strategic thought partner for development initiatives. The position requires deep involvement in instructional design, facilitation, learning analytics, and continuous program optimization.
Key Responsibilities: Architect scalable development experiences for global employees
Lead instructional design and global facilitation
Measure impact and continuously iterate programming




Champion organization-wide learning strategy
Increase engagement through communications and recognition
Requirements: Four or more years in instructional design
At least seven years in digital learning innovation
Experience applying AI in learning and development
Strong learning analytics, dashboards, and KPI experience
Ability to facilitate inclusive global training sessions
Use learning science, AI-driven tools, and analytics to create engaging development programs for Twilions worldwide at Twilio.

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