About Us RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

Job Description The

Manager, Seller Experience

drives the vision and execution of the seller experience strategy, providing people leadership, strategic program ownership, and hands‑on operational leadership for a team of Seller Experience Specialists.

This role ensures every seller receives exceptional service through clarity, courtesy, consistency and all in service keys, champions process improvements, drives cross‑functional alignment,



and acts as the escalation point for complex issues. The

Manager, Seller Experience

partners with Sales leadership to position seller experience as a market differentiator, aligning initiatives with revenue growth and organizational priorities.

This role operates as a people leader with strategic ownership of the seller experience program, translating vision into day‑to‑day execution across the team.

Responsibilities Set Seller Experience Strategy

Define and execute the seller experience strategy to support business objectives and market growth, influencing senior stakeholders and aligning cross‑functional priorities to deliver unified, best‑in‑class experience within the assigned region.

Lead and Develop the Team

Recruit, coach, and develop a team of Seller Experience Specialists, fostering a culture of accountability, innovation, excellence, and seller obsession; set clear goals, manage performance, and coach future leaders.

Drive Cross‑Functional Alignment

Partner with Sales, Operations, Finance, Marketing, and Data teams to integrate seller experience into broader company initiatives, acting as the voice of the seller in high‑level strategic planning and decision‑making.

Own The Seller Experience Program

Supervise end‑to‑end seller journey processes for accuracy, timeliness,



and compliance; oversee complex projects that improve operational efficiency and seller satisfaction, and identify scalable systems, workflow improvements, and technology solutions that reduce friction and administrative burden.

Monitor Performance & Drive Insights

Monitor KPIs (NPS, SLA compliance, engagement metrics) to measure success, translate insights into actionable improvements, and report progress to senior leadership.

Manage Risk & Resolve Escalations

Anticipate challenges, resolve escalations quickly, and maintain trust throughout the specialist and seller journey.

Qualifications Required Experience

Bachelor’s degree in business, marketing, or a related field, or equivalent experience required

5+ years of experience in customer experience, customer success or sales enablement roles

2+ years in supervisory or team lead experience

Proven ability to lead multi‑level teams, manage change, and think strategically at a senior‑leadership level

Solid process optimization skills, with data‑driven decision‑making and analytical expertise

Ability to influence across functions and build alignment with senior stakeholders

Experience with CRM platforms (Salesforce)

10-20% travel required for team, stakeholder, and site engagements

Core Competencies

Customer Obsessed

Strategic Leadership

Team Leadership & Coaching

Cross‑Functional Influence

Process Optimization

Data-Driven Decision Making

Standard office environment, with regular collaboration across in‑market and remote team members

Non-physical in nature involving periods of sitting or standing

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📌 Seller Experience Manager (Winnipeg)
🏢 Ritchie Bros.
📍 Winnipeg