Lead compassionate virtual intake conversations in English and French for Shift Collab clients across Canada. Bring organization and warmth to every first connection.This Bilingual Care Coordinator role centers on helping people begin therapy with confidence and clarity. You will engage potential clients, manage expectations, build rapport, and connect them with suitable therapists. The position also includes administrative support, scheduling, billing communications, and daily handoffs, with 25 to 35 hourly hours each week.Key Responsibilities:Engage potential clients throughout the intake processBuild trust with clients hesitant about therapyResolve scheduling issues and anticipate conflictsMonitor insurance verification and billing communicationsComplete task queues, inboxes, and daily trackingRequirements:Five or more years in healthcare or similar client careProven passion for high-quality customer serviceExperience nurturing leads and retaining existing clientsTechnology proficiency with scheduling and video conferencingPrivate workspace and reliable internet connection requiredUse bilingual intake expertise, empathy, and administrative precision to strengthen the client experience at Shift Collab.

📌 Remote Bilingual Patient Intake Coordinator (Calgary)
🏢 Shift Collab
📍 Calgary