Apply ITIL methods to Tier II support as an Operations Analyst for Manitoba Liquor & Lotteries end users and Manitoba casinos. Diagnose problems, recover services, and prevent recurring incidents.
This Operations Analyst provides technical and non-technical operational support, user management, and lower-tier support assistance. The work covers software applications, file access, hardware, systems monitoring, and incident escalation. You will also support First Nations casinos within Manitoba.
Key Responsibilities: Diagnose and resolve Tier II support problems
Document actions and close support calls
Install, configure, patch, and troubleshoot desktops
Monitor systems, services, capacity, and potential failures




Escalate incidents to appropriate Tier III staff
Requirements: Recognized IT degree or diploma, or equivalent qualifications
Valid Manitoba Class 5 Driver's Licence and vehicle access
Commitment to continuous information technology learning
Recommended certifications including A+, Network+, Linux+, or CCNA
Customer service experience and project coordination exposure advantageous
Bring ITIL support, problem solving, systems monitoring, and user management skills to Manitoba Liquor & Lotteries operations.

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📌 Tier II IT Operations Analyst (Manitoba)
🏢 Manitoba Liquor & Lotteries
📍 Manitoba