Guide technician teams and guest experiences as an Event Operations Manager, with responsibility for performance, training, service, and development.
This role leads operational staff while reinforcing Encore core values and qualified service standards. You will hire, develop, motivate, and train technicians, manage performance-related issues, and ensure team members use company systems effectively. The position also supports client satisfaction and revenue maximization through onsite service.
Key Responsibilities: Hire, develop, lead, and motivate technician teams
Drive professional development and technical training efforts
Manage performance, salary administration, and training issues
Establish relationships with clients, vendors, and properties




Maintain polished appearance and service standards
Requirements: High School Diploma required; Bachelor’s degree preferred
Experience supervising workflow and operational team members
Knowledge of audio-visual equipment in live shows
Proficiency using computer hardware and software systems
Ability to work across multiple hotel locations
Bring technician leadership, performance management, and customer service expertise to develop teams and support Encore event operations.

#J-18808-Ljbffr

📌 Event Operations Manager Technician Leadership (Alberta)
🏢 Encore Canada
📍 Alberta