Improve help-centre findability remotely through careful search review and accurate office administration. Full time or part-time work supports online customer service.As a Customer Service Help Centre Search Coordinator, you review assigned online help-search reports and compare queries with approved articles. The work involves careful reading, accurate tracking, and distinguishing observations from recommendations. The content owner decides whether to revise navigation, add terms, or publish guidance.Key Responsibilities:Review assigned online help-search reportsCompare queries with approved article titles and resultsCheck result pages for current, accessible informationRecord terms producing no useful resultTrack reviewed terms and outstanding questionsRequirements:Curiosity and careful readingAccurate note-taking and organized office administrationAbility to follow the employer's guideAbility to protect personal information within approved toolsNo SEO or technical writing experience requiredApply careful search analysis, accurate tracking, and customer-service awareness to strengthen online help-centre findability remotely.

📌 Remote Help Centre Search Coordinator (Edmonton)
🏢 Hrstalentsolutions
📍 Edmonton