Apply telephony and networking expertise as a hybrid analyst supporting Extendicare and ParaMed sites from Markham, Ontario. Resolve technology issues across care locations.

This Site Technologies Analyst reports to the Senior Manager, Network and Site Technologies. You will support VoIP and related telecommunications platforms, troubleshoot infrastructure, and partner with Service Desk, Network, Infrastructure, and vendor teams. The position helps maintain reliable, standardized site technology environments across the organization.

Key Responsibilities:

- Support VoIP, SIP, PRI, POTS, Direct Routing, and telecommunications platforms
- Monitor site technology performance, reliability, risks, and recurring issues
- Conduct site assessments and gather technical requirements




- Recommend solutions for operational and project-based technology needs
- Participate in planning, testing, implementation, and post-deployment support

Requirements:

- One to three years in IT operations, telephony, or site technologies
- Solid understanding of networking fundamentals and troubleshooting
- Excellent communication and customer service skills
- Experience working with vendors and cross-functional business partners
- Healthcare or enterprise technology exposure considered an asset

Bring telecommunications, infrastructure troubleshooting, and stakeholder communication strengths to reliable technology services across Extendicare and ParaMed.

📌 Telephony and Infrastructure Analyst (Canada)
🏢 111000 Extendicare (Canada
📍 Canada