Use French and English communication skills to answer customer questions, manage complaints, and provide qualified support through varied channels.

As a bilingual customer service agent, you will communicate with customers by phone, chat, and email. The work includes providing product and service information, conducting research, entering data, and responding quickly. You will help ensure satisfaction by matching needs with adequate solutions.

Key Responsibilities:

- Communicate with customers through multiple service channels
- Respond quickly to customer requests
- Explain products and services accurately
- Handle and resolve customer complaints
- Offer professional service and ensure satisfaction

Requirements:

- General customer service experience
- Written and spoken French and English
- Comfort using technology
- CRM experience is an asset
- Knowledge of health and safety is an asset

Bring bilingual communication, complaint resolution, and technology comfort to deliver accurate customer support across channels.

📌 French English Customer Support Agent (Canada)
🏢 Dayforce
📍 Canada