Lead business operations in Surrey with Napsteel, applying process improvement and performance management across customer service activities. Strong organization and analysis matter.
North American Pipe and Steel is seeking an Operations Manager for its Surrey customer service team. This manager oversees daily operations, supports employees, and improves policies and procedures. The work also involves scheduling, staffing, workflow, resource allocation, and coordination with management and other departments.
Key Responsibilities: Oversee daily operational activities for smooth business operations
Lead employees and maintain productive, accountable work environments
Improve operational policies, procedures, efficiency, and quality
Manage schedules, staffing, workflows, and resource allocation




Coordinate departments to meet business objectives and requirements
Requirements: Three or more years in operations, management, administration, or related fields
Knowledge of business operations and performance management
Solid organizational, analytical, and problem-solving skills
Proficiency with Microsoft Office and specialized ERP systems
Excellent written, verbal, and interpersonal communication skills
Bring operational leadership, process improvement, and analytical decision-making to Napsteel’s customer service team in Surrey.

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📌 Operations Manager Surrey (British Columbia)
🏢 North American Pipe & Steel
📍 British Columbia