Guide STD and LTD claims adjudication at First Canadian’s Sherwood Park head office, combining technical expertise with empathetic stakeholder communication.
As Supervisor, Group Benefit STD and LTD Claims, you will lead Claims Examiners through complex files and resolution. You will provide technical training, strengthen critical thinking and clinical reasoning, and act as an escalation point for nuanced or disputed claims. The position is full-time and on-site.
Key Responsibilities: Provide technical training, development, and ongoing claims support
Escalate nuanced or disputed claims with evidence-based decisions
Communicate professionally with clients, sponsors, providers, and stakeholders
Ensure files follow policy terms, legislation, and internal guidelines




Manage priorities, deadlines, and corporate service levels
Requirements: Required Medical Terminology certificate
Knowledge of disability assessment principles and vocational rehabilitation programs
One to three years leadership experience including training and mentoring
Solid verbal communication and professional business letter writing
French communication skills are an asset
Bring claims leadership, disability assessment knowledge, and diplomatic communication to complex STD and LTD files.

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📌 STD LTD Claims Team Lead (Alberta)
🏢 First Canadian
📍 Alberta