Lead Microsoft infrastructure service delivery at Terra Dygital Solutions in Vancouver, BC, using PowerShell and advanced troubleshooting expertise.
As Service Delivery Manager, you will guide Managed Services Team Leads and own client service quality. Your senior administration background supports technical escalation leadership, workload prioritization, and incident response. You will strengthen client relationships while improving service processes, root cause practices, and operational standards.
Key Responsibilities: Guide Team Leads through technical decisions and escalations
Prioritize workloads, incidents, and service quality
Lead complex customer escalations toward effective resolution
Investigate recurring issues and implement corrective actions




Improve escalation workflows, tooling, and resolution times
Requirements: Six-plus years of systems administration experience
Three-plus years at Senior System Administrator level
Three-plus years managing people or leading teams
Windows Server, Active Directory, Microsoft 365, and Azure expertise
PowerShell, networking, virtualization, backup, and disaster recovery experience
Bring senior systems administration, client escalation, and Microsoft infrastructure expertise to Terra Dygital Solutions service delivery.

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📌 Service Delivery Manager Microsoft Infrastructure (Ontario)
🏢 Terra Dygital
📍 Ontario