Lead TELUS's accounts receivable efforts as a Senior Performance Analyst. Focus on transforming debt recovery processes in a full-time capacity with measurable impact.
Operate within the Business Accounts Receivable Management team in Finance Assurance Operations at TELUS. This critical role seeks a knowledgeable analyst to enhance performance, drive process improvements, and manage relationships with collection agencies. You will oversee performance metrics and engage across functions to align collection strategies effectively.
Key Responsibilities: • Manage recovery strategies for written-off accounts • Oversee third-party collection and legal negotiations • Establish performance KPIs for collections • Coach teams to optimize collection processes • Report metrics for performance tracking
Requirements: • Bachelor’s degree in a relevant field • 5-7 years of experience in collections management • Expertise in agency performance and strategy • Robust detail-oriented and problem-solving skills • Advanced proficiency in MS Suite for reporting
Leverage your analytical skills to advance TELUS's debt recovery initiatives and broaden your expertise. #J-18808-Ljbffr