Apply ITIL v4 knowledge to payment operations at Interac, leading problem investigations, risk analysis, and preventative remediation for Real Time Rail systems.
As Problem Management Lead, you will provide operational direction within a critical service delivery function. You will establish root cause analysis standards, examine trends and risks, and strengthen confidence in Interac’s service level commitments. The position also develops process design, tooling enablement, metrics, reporting, audit readiness, and related ITSM practice integration.
Key Responsibilities: Establish standards for root cause analysis
Guide major problem investigations across payment systems
Analyze trends and risks to support remediation




Provide operational leadership within critical service delivery
Enable tools, metrics, and audit readiness
Requirements: Four to five years in Problem Management
Preferred experience in Financial Services
Background in a regulated industry
Solid internal and external stakeholder collaboration
Experience leading change and continuous improvement
Use ITIL practices, payment operations expertise, and analytical leadership to strengthen Interac’s Problem Management capability.

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📌 ITIL Problem Management Lead Payments (Ontario)
🏢 Interac
📍 Ontario