Lead Acumatica’s application support team while applying ERP troubleshooting expertise to complex customer and partner cases. This position combines people leadership with advanced technical support.
As Manager, Application Support, you will coach Support Engineers and oversee daily operations. The work emphasizes case assignment, escalation management, resource planning, customer communication, and cross-functional coordination. You will also monitor performance and support continuous improvement.
Key Responsibilities: Lead, coach, and develop Application Support Engineers
Oversee case assignment, workload balancing, and escalations
Provide advanced support for complex customer cases
Coordinate resolutions with Engineering and Product Management




Improve support processes, quality, and customer outcomes
Requirements: Bachelor’s degree in technology, business, or related field
5+ years supporting or implementing ERP solutions
3+ years managing technical or customer-focused teams
Robust troubleshooting, prioritization, and decision-making skills
Excellent communication, coaching, and conflict-resolution capabilities
Bring ERP expertise, team leadership, and customer-focused escalation management to Acumatica’s application support organization.

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📌 ERP Application Support Manager (Quebec City)
🏢 Acumatica
📍 Quebec City