Salary Range: $48,100.00 To $60,200.00 AnnuallyWhy Join MECAt MEC, our purpose is to equip people for a lifetime of great outdoor experiences and adventure. Our home is on the trail—and everything we do is grounded in a deep belief in the power of the outdoors to build confidence, connection, and community.What sets MEC apart is our deep expertise, thoughtful product curation, and strong community connection, all focused on serving our members. Our teams bring lived outdoor experience and product knowledge to every interaction, helping members find the right gear and guidance for where they're going next. We curate products with intention-prioritizing quality, performance, andsustainability-so members can trust what they buy and how it's made. And we show up in our communities through local partnerships, events, and shared outdoor experiences that extend far beyond our store walls.We're a people-first organization, grounded in our values of respect, integrity, inclusivity, collaboration, and accountability. Our leaders play a hands-on role in bringing these values and differentiators to life-building strong teams, leading with care and clarity, and ensuring every decision supports meaningful experiences for our members, our staff, and the places we love to explore.The OpportunityAs the Department Manager, Operations Support, you are a key store leader responsible for driving day-to-day operational excellence. You lead back-of-house operations, inventory flow, loss prevention, health and safety, and operational support functions that keep the store running safely, efficiently, and in alignment with MEC standards.Reporting to the General Manager, you partner closely with the Senior Staff Team to identify risks,



improve operational performance, and build strong operational capability within the team. You balance disciplined execution with people-first leadership, ensuring operational excellence supports both the member experience and business results.What You'll Be Responsible For Operational ExcellenceLead inventory, stockroom, OMS, shipment, and back-of-house operationsEnsure operational standards, SLAs, and workflows are executed accurately and consistentlyIdentify operational risks and gaps, implementing corrective action plansServe as a key escalation point for systems, facilities, and operational issuesLead loss prevention practices, audits, and cycle counts to protect inventory integritySupport a safe and compliant work setting, including Joint Health & Safety Committee leadershipRespond to incidents, identify trends, and drive corrective actionsLead, coach, and develop the operations team through training, feedback, and regular check-insSupport recruitment, onboarding, and workforce planning for operations rolesBuild engagement, accountability, and operational capability across the teamFoster an inclusive, respectful, and high-performing team environmentMember Service & Store OperationsAct as the Member Service Manager on the floor when requiredSupport consistent execution of Member Service Desk, Cash, Rental,



and RAC processesPartner with store leadership to ensure operational execution supports a strong member experienceWhat You Bring1-3 years of leadership experience in a retail or service environment with accountability for operations and people leadershipStrong operational and business acumen, with the ability to interpret KPIs and drive consistent executionExperience with inventory management systems, OMS workflows, and retail operating systemsWorking knowledge of loss prevention, inventory controls, and workplace health & safetyStrong communication and collaboration skills across teams and partnersSound judgment and comfort making decisions in fast-paced, operationally complex environmentsPassion for outdoor activities and the outdoor lifestyleFlexibility to work evenings, weekends, and holidaysThis is an active, hands-on leadership role requiring regular presence in back-of-house and on the sales floor. The role includes standing, walking, lifting (up to 50 lbs), and navigating stockroom and store environments while supporting daily operations.Our Commitment to InclusionMEC is an equal opportunity employer committed to building an inclusive, respectful, and barrier-free workplace. We value diversity and believe our teams are stronger when everyone feels safe, supported, and able to be themselves at work.This posting is intended to backfill an existing role. The anticipated base salary range of this role is $48100 to $60200. The exact salary will be dependent on the successful candidate's relevant skills, experience, qualifications, store location, and internal equity. This role is eligible for a variable annual incentive plan.

📌 Department Manager, Operations Support (Kitchener)
🏢 Mountain Equipment Company (MEC)
📍 Kitchener