Apply process design and Lean expertise as a Process Improvement Specialist with CGIC Claims in a hybrid, two-days-in-office model. Work in English across departments.
This regular full time specialist partners with internal clients to improve workflows and support business transformation. You will model, measure, analyze, and document current and future states. The work includes facilitating workshops, assessing impacts, and supporting continuous improvement initiatives aligned with organizational goals.
Key Responsibilities: Facilitate workshops with internal clients across claims-related functions
Create current-state and future-state process maps
Conduct job shadowing, time studies, and workload modeling
Document requirements, impacts, workflows, and project deliverables




Measure revised processes and investigate identified workflow problems
Requirements: Minimum five years of related work experience
Experience designing and developing workflows and processes
Knowledge of business functions, systems, and improvement methodologies
Knowledge of change management and project management practices
College diploma or equivalent education and experience
Bring critical thinking, communication, and process improvement expertise to CGIC Claims while supporting measurable workflow transformation.

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📌 Process Improvement Specialist Claims (Manitoba)
🏢 The Sovereign General Insurance
📍 Manitoba